Question 1

How does daily billing work?

Accepted Answer

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Question 2

Are the costs dependent on user roles?

Accepted Answer

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Question 3

Cost control for freelancers / externals?

Accepted Answer

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

Question 4

How does support work at MOCO?

Accepted Answer

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons:

Ensuring the best possible service quality.
Problems and suggestions come directly to us (further development closely based on general needs).
The subscription costs can be kept low for everyone.

All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Question 5

Is there an online demo?

Accepted Answer

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Question 6

Are training sessions possible?

Accepted Answer

Yes. On request, MOCO offers individual online sessions.

Question 7

Where can I find a kind of "manual"?

Accepted Answer

On the website under » Features all areas and topics are illustrated and described.

Question 8

Do you also have videos?

Accepted Answer

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Question 9

Can I also subscribe without a credit card?

Accepted Answer

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Question 10

Do I have access to backups?

Accepted Answer

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Question 11

Will I be informed about further development (included in the subscription)?

Accepted Answer

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Question 12

Can I manage two companies within one account?

Accepted Answer

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol).

Question 13

Where can I access my subscription invoices?

Accepted Answer

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Product Name	MOCO (MObile COmpany)
How long has the product been on the market?	Since 2014
Number of corporate clients	Approximately 6,000 (as of August 2024)
Number of employees in development	8

Standalone system	Yes
Mac & PC compatible	Yes, system and platform independent.
Web-based, cloud software	Yes.
Mobile version available for smartphones	Yes. For iOS and Android
Extensions and integrations	Yes. API, Webhooks, and custom extensions for task management and collaboration: Trello, Asana, Jira, Meistertask, Github & others; options for 5000+ apps via Zapier or Make: e.g., Slack (internal company communication), Google Drive, Dropbox, etc.; direct DATEV connection, CSV or DATEV accounting export.
Multi-user capability	Yes

One-time purchase	Not possible
Rental or subscription	Yes
Modules priced separately and orderable later?	No, the subscription includes the entire feature set.
Users orderable/cancelable later?	Yes - easily add or (temporarily) deactivate yourself. Only active users are billed.
Price per license	15 EUR/CHF per month per user
Setup costs	No
Update and maintenance costs	Included
Trial options	Yes. Personal account created in 5 minutes. The full feature set can be tested for 30 days without obligation.

Data location	Data center Basel, Switzerland
DSG/DSGVO	DSG/DSGVO compliant. AVV contract upon subscription.
Backups	Data backup at least twice daily
Installation on own server possible?	No

Email Support	Yes + In-App service directly from the product team. Included in the subscription.
Phone Support	No
Training, consulting, workshops on-site at the client	Training not necessary as the software is very intuitive. Online training or consulting is available upon request. There is an introductory video that replaces a standard online demo - as well as a complete online manual. Individual online sessions can be booked if needed.
Personal Online Q&A	Individual online sessions – one free for 20 or more users.
Custom extensions, custom programming	Yes and No. Requests can be communicated, but implementation must make sense for all users. This ensures the software remains easily maintainable and user-friendly.

Agency Software FAQ

Manufacturer

Technologies

Licenses

Data Security

Additional Services

Clients

Proposals

Sales

Projects

Time Tracking

Invoicing

Employees

User Settings

Communication

Task Management

Accounting

Document Management

Account ready to go immediately. No payment details required.

Unlimited contacts per client	Yes
Search options	Yes
Unlimited custom fields per client and contact	Yes
Address can be both client and supplier	No. Company is recorded separately for both purposes (or can be filtered by tagging)
Clients and contacts can be exported with all details	Yes (Excel), API
Collaborative work on notes possible	Yes: Shared access and mention functionality

Free text in proposals possible	Yes
Different layout for each proposal	Yes and No. Different letterheads with various sender information can be stored. The formatting of proposal elements remains the same.
Proposal, product, and service templates	Yes: Predefinable service catalog
Proposal creation without a project possible	Yes
Proposals can be copied	Yes
Proposals have a conceptual character	Yes and No. Descriptions and design options - but more geared towards cost breakdowns
Attachments and external content possible	Yes
Calculation (profit determination) in proposals possible	Yes
Status control as a function	Yes
Linking proposals to projects, clients & suppliers possible	Assignment to company, project, and lead possible

Lead management	Yes
Telephone acquisition control	Manually representable via sales stages or set appointments. Otherwise, the sales funnel in MOCO starts from successful contact initiation (lead).
Follow-ups	Yes
Proposal conversion to project	Yes
Communication stream in the project	Yes
Planning potential projects with probabilities	Yes
Automated email to clients with certain restrictions	No
Communication history with the client	Yes
Linking to long-term and mid-term planning	Yes
Dashboard, forecasting function (graphics, numbers, etc.)?	Yes.
Campaign function	No. Email lists can be exported via contact management (tagging possible)

Project possible without proposal	Yes
Project can be invoiced flexibly	Yes. Effortless, flat rate, combinations, via client together with other projects
Target-Actual controls for times and external services	Yes. Budgeting for the entire project, services, personnel, and external services possible. Budget progress control in the project report
Linking invoices to projects	Yes
Project status report	Yes
Determination of project profit and loss	Yes. Via project report or profitability report
Calculation of the average hourly rate per project	No
Overview of all projects	Yes. Projects with budget progress and billable amount. Excel export for all projects. Profitability comparison.
View of all project dates and phases	No. No detailed project planning available. We recommend covering this through integrated project management systems (Trello, Jira, etc.)
Warning when reaching certain values	Yes. Info email about consumed project budget (progress percentage adjustable)
Timeline view of employees and teams regarding workload	Yes. Integrated capacity planning (staff deployment planning)
Project templates available	Yes. Projects can be copied, certain standard values can be set globally
Consideration of third-party costs	Yes
Automated repetition of third-party costs	Yes
To-do lists	No.
Collaborative work on project documents	Documents such as proposals, invoices can be edited/supplemented by multiple people. Simultaneous editing is not intended and is displayed live.

Time tracking per employee with a click	Yes
Tracking by project and type of service	Yes
Tracking on planned projects	Yes
Daily overview of all employees	Yes
Monthly overview of all employees	Yes
Annual overview of all employees	Yes
Recording of internal tasks	Yes (Internal projects and services that can be booked)
Integration of time tracking and invoicing system	Yes
Vacation planning and application	Yes
Recording of sickness and absences	Yes

Individual hourly rates by employee and service type	Yes
Individual price lists per client	Yes and No. Current method: Projects are copied within the client including services and hourly rates. (Optional different price list per client planned by mid-2019)
Definable payment terms per client	Yes
Unlimited invoicing per client	Yes
Different billing address per client	Yes
Invoicing without project	Yes
Differentiation of hourly and daily rates per client	Work is done with hourly rates. Proposals and invoicing for the client can, however, be entirely based on daily rates.

Weekly and monthly hours can be customized	The target weekly hours can be defined. Further adjustments can be made via the time account.
Customizable vacation entitlement	Yes
Vacation and absence calendar linked to deployment planning (employees/projects)	Yes
Vacation and absences visible to all employees	Yes, with appropriate access rights or via export to, for example, Google Calendar
Planner export	Yes. Google Calendar and iCal

Individual dashboard/homepage	No. Time tracking is automatically the homepage.
Configurable list view	Yes
Customizable menus	Yes. By assigning different access rights to each employee for the respective areas, the user sees a personalized menu.
View favorites, bookmarks	Yes. Possible via labels
Client view available	Yes. The project report (reduced view) can be shared with the client.

Automated Invoice Creation	Yes and No
Automated Reminder Creation	Yes and No. Can be created with one click by default and adjusted if necessary.
DATEV Interface	Yes. MOCO is a DATEV partner and offers, among other things, direct transmission.
Incoming Invoices Can Be Managed	Yes. Digital invoice receipt.
Account and Cost Center Management	Available options. Further options in development.
Liquidity Planning	Yes

File Upload	Yes
Other Document Management	No