MOCO FAQs
Costs
How does the daily invoicing work?
Users cost 15 EUR/CHF per month. All individuals listed under "Active Persons" are considered users. If individuals are added or deactivated mid-month, MOCO calculates the cost proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be uneven.
Are the costs dependent on user roles?
The costs are independent of the functional scope used. Access rights can be reduced or expanded at any time.
Cost control for freelancers/external users?
Users can be deactivated at any time. For example, freelancers can be activated only during their working periods, and MOCO will only charge for this active time.
Support
How is support handled at MOCO?
MOCO is a Software-as-a-Service (SaaS) with over 40,000 users and no contract commitment. As a product team, we personally take care of all your concerns. This approach has proven effective for the following reasons:
- Ensuring the highest possible service quality.
- Problems and suggestions reach us directly (development closely aligned with general needs).
- Subscription costs can be kept low for everyone.
The In-App Service
All users can contact us via the In-App Service at the bottom right in MOCO. We respond promptly. Tip: Describe the issue well and include a screenshot – this usually resolves the question most efficiently for both parties!
Browser plugins (e.g., AdBlocker) can cause the service to be blocked. Alternatively, you can send us your concern via the » contact form.
Is there an online demo?
The free webinar
» An Introduction
, provides a solid overview and can be accessed at any time.
For companies with more than 20 users, we offer a free online Q&A session upon request. This builds on already acquired basic knowledge (videos, documentation, test account) and is intended for any remaining questions, which can then be directly addressed using the software.
Are training sessions available?
Yes. We offer individual online sessions upon request.
Resources
Where can I find a kind of "manual"?
On the website under » Features all areas and topics are illustrated and described.
Do you also have videos?
On our » Vimeo Video Portal you can find tutorials on various topics (regularly updated).
Payment Options
Can I subscribe without a credit card?
Yes, MOCO can also be subscribed to via SEPA direct debit. This option is only available to EURO countries. Note: Penalty fees apply for chargebacks, which we will pass on.
Where can I access my subscription invoices?
All invoices are available for download in the settings under "Subscription". If you also provide an email address in the billing address, MOCO will automatically send the invoice to that email address as well.
Security & Operations
Do I have access to backups?
Backups are created twice daily. Each account can regularly use its own export options. If very important data has been accidentally deleted by a user, we can restore a previous state from the backups upon request. » More info on Security & Operations
Will I be informed about further developments (included in the subscription)?
In the app, always click on the bell at the top right when it turns red!
Additionally, we send an overview of the latest updates to the account holder 4 times a year.
Can I manage two companies within one account?
If the companies are legally separate or require their own invoice number series and separate reports, it is recommended to create one account per company. If people are registered with the same email, they can easily switch between accounts at the top right (globe icon).
