How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from February 15, 2018

Confirming a Proposal vs. Confirming an Order: Here's the Difference

The term order confirmation is often used incorrectly. This is because the terms proposal confirmation and order confirmation sound very similar and are therefore easily confused. As a result, after sending the proposal, a signature area for the customer is placed with the title "order confirmation". This is incorrect.

Angebot bestätigen und Auftrag bestätigen – der Vergleich

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1. What is the difference?

First – Proposal Confirmation: The client confirms the proposal with their signature (signature area) or – simpler and just as binding – via email. Also called commissioning or placing an order.
Then – Order Confirmation: The contractor confirms to the client with a second document, which commissioned services they will carry out conscientiously.

2. A proposal confirmation is common – an order confirmation is not

The proposal confirmation is an everyday occurrence. It is important in some form so that work can begin in a relaxed manner. An order confirmation, on the other hand, is used much less frequently. It is not mandatory and often too much unnecessary bureaucracy in an uncomplicated agency environment.

3. When an order confirmation makes sense

An order confirmation is a common form of declaration of intent in business transactions and can have the advantage of avoiding misunderstandings on both sides. It is not mandatory – but makes sense, for example, when

there are several versions of a proposal
the client has already confirmed the proposal but at the same time communicated a request for modification

4. Proposal Confirmation & Order Confirmation in MOCO:

MOCO generally focuses on the uncomplicated first approach. The simplest way of a proposal is:
A proposal sent by email is confirmed by the customer via email and work begins.

Proposal Confirmation

A signature area for the proposal confirmation can be easily implemented if needed via the predefined closing text (with or without page break and variables). An example of a proposal confirmation in MOCO

Order Confirmation

With one click, a proposal can be turned into an order confirmation:

1. Select "+Order Confirmation" at the top right of the proposal
2. Confirm or adjust the accompanying text

3. Save: The proposal is turned into an order confirmation and the proposal status is automatically set to "confirmed".

Important Notes:

As before, the proposal is invoiced. The order confirmation is merely considered as an optional additional document.
If the order confirmation deviates from the proposal, the proposal must first be adjusted or copied before the order confirmation can be created. The item part of the order confirmation is not changeable.
The standard accompanying texts can be predefined in the settings (Acquisition & Proposals).