How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 06, 2020

Minor Optimizations in Lists, Enhancements in Exports & API Updates

Weiterentwicklung webbasierte Agentursoftware MOCO

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Logo Dropzone

If you want to update your company logo, you can now simply drag and drop the logo image file onto the designated area in the top left corner (1). We have removed the option in the account settings instead.

Expenses Gross & Net

The overview lists now display the gross and net amounts of incoming invoices analogous to Invoicing.

Proposal List

In the proposal list (Acquisition > Proposals), it is now visible at a glance whether the proposal was created in a lead or in a project.
Note: We recommend always invoicing proposals in the project under "Invoicing".
Project-independent proposals (created in a lead) can be invoiced directly in the list (dropdown on the right).

Projects

Even with a few projects, the relatively new project filter can be used (keyboard shortcut "F" or click the icon at the top right). However, the A-Z bar is only displayed additionally when there are many active projects.
The filter options under "Archive" have been optimized. Here too, the filter can be displayed with "F" (2).

Working Hours Report

Custom fields are now also displayed on the working hours report in addition to the hourly report.

Exports

The export of invoices now also includes a "Reference" column with the ESR number (Swiss accounts).
In the customer export, the columns "Discount" and "Discount period" have been added (3).