How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from July 27, 2020

Quick Wins: Ongoing Work Time, IBAN Option for QR-Invoice & More

As usual, here are some small optimizations and extensions that help in everyday life. Among other things, ongoing work time that indicates how many hours should be recorded after completing a task, QR-invoice with just an IBAN, API extension, etc.
Agile Agentursoftware-Entwicklung: MOCO Updates Juli 2020

Agile Agentursoftware-Entwicklung: MOCO Updates Juli 2020

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Time Tracking

The work time above the project time sum (1) counts up the current time.
This is ideal for individuals who prefer to manually record their project hours or adjust the stopped time with +/–. It can be read directly
→ how long the last task took
→ how many hours need to be recorded for the entire day

The absence "Not plannable" is now also displayed in a hatched pattern (and no longer solid grey) for better distinction in time tracking.

Teams

The "Teams" page becomes more tangible through the display of active individuals (2). The avatars link directly to the respective people.

Expenses

Assigning expenses to the project: Matching recorded costs for already created additional services
When assigning expense items to existing project additional services, any possible costs already recorded (EK) are displayed in the dialog box. This can help with matching. With the assignment of the expense item, the net amount is used or overwritten as the definitive EK.

Invoices

Red payment slip is also supported
For Swiss accounts, the QR-invoice can now replace not only the previous orange payment slip but also red payment slips. A QR-IBAN does not need to be specified here – the IBAN is sufficient.