How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from July 04, 2021

Proposals independent & movable.

To make proposals more flexible to handle, intensive technical work has taken place in recent months. We are now very pleased to present the following comprehensive news to you:

Proposals with their own section

Those who use leads less or not at all can now reach their goal faster: When visiting the main menu item "Sales" one decides directly whether to go to the leads or proposals (1).
Angebot erstellen ohne Projekt oder Lead

Angebot erstellen ohne Projekt oder Lead

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Create a proposal without a lead or project

Quickly create a proposal via the green button (2). The company, lead, or project can also be assigned later.

Directly move/assign proposals

A proposal can be assigned to a (different) company, lead, or project at any time. Either in the central proposal list via the icons or the actions on the right in the dropdown (3)

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– alternatively on the proposal detail page on the top right (3). The assignment is also traceable on the detail page (4):
Angebote Details Zuweisung

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Integrate proposals into lead or project
Existing proposals can be pulled into the lead or project via "Search proposal" (5).

Select proposals from a lead for the project
If there are several proposals in a lead and a project has been created from the lead (or the lead linked retrospectively), select the desired proposals (6):
Angebote zuweisen bzw. verknuepfen

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Invoicing proposals more easily

Invoicing is always possible as before, once the proposal is assigned to a customer.

on the right via the dropdown in all lists
On the detail page at the top right via the invoicing icon

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The invoice is automatically assigned to the project or customer. It can be moved within the customer if necessary.

Miscellaneous

Default setting English also for "Other Company"
Whether all documents should be created in English can now be chosen not only for the customer but also for the type "Other Company" in the form.