How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from September 19, 2021

New Zapier Update Triggers & Searches

This major Zapier update introduces new options for custom fields, Proposals, scheduling entries, and working hours. Also, several update triggers and searches.

Custom Fields

Now, custom fields from MOCO are provided for each trigger, if they exist. For actions, the custom fields are also displayed in the Zapier form and can be transmitted to MOCO. This allows for even better customization of workflows.

Example

If you have created fields for leads such as "Reference", "Company Size", etc., you can now have these filled in directly from another tool and no longer need to insert them unstructured into the info text field.

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Note: The multiple selection in MOCO is displayed as a single selection in Zapier. This field type is not available in Zapier.

Proposals, Scheduling Entries, and Working Hours

Proposals, scheduling entries, and working hours are now also available as triggers. It is now possible to respond to created and updated Proposals, scheduling entries, and working hours.

Updated Triggers

In addition to the "New" trigger, which notifies Zapier when an entry is created, MOCO now also offers "Update" triggers for updates to entries.

Updated Activity (Time entries)
Updated Company (Clients, Suppliers, Others)
Updated Contact Person (Contact)
Updated Expense (Additional service)
Updated Invoice (Invoice)
Updated Presences (Working time)
Updated Offer (Proposal)
Updated Planning Entry (Scheduling entry)
Updated Project (Project)
Updated Purchase (Expense)

5 New Searches

A search is used in Zapier as an intermediate step before an action. This allows for references from a trigger to other objects to be established, which can then be used in the action. Because triggers usually only provide a few fields about other objects.

Example

Inform person about updated scheduling entry

Select trigger "Updated Planning Entry"
Add search "Find User" with the "user_id" from the "Updated Planning Entry"
Action "Email by Zapier" (or Slack etc.) and insert the email from the User search