How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from November 23, 2021

Quick Wins: Merging Companies, Copying Daily Entries & More

Verschiedene Updates November 2021 Agentursoftware MOCO

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Search

Finding Recurring Additional Services
Recurring additional services can now also be searched and found via the global search (Shift + 7).

Companies

Merging companies – e.g., for customers entered twice
Companies of the same type can now be merged. All projects, proposals, etc. will be assigned to the company that remains. The option can be found directly at the company at the top right as an action (1).

Time Tracking

Copy entries in total to another day
To do this, click on the "magic wand" (2) at the bottom of the time tracking.

Hide "Period" info in the hour report The time period information in the info block can be disabled for hour reports in the settings under "Layout" > "Hour Reports".

Invoices

Adopting cash discount payments with one click
For invoices with a cash discount, MOCO offers the reduced cash discount amount for adoption with one click (blue link see 3).

Note when sending a draft
To prevent drafts from being sent to the client unintentionally, MOCO also points out the status in the title and confirmation button in the dialog before sending the email.

Planning

Note on projects that are no longer active
Projects that are planned but already archived are displayed in a softened manner.

Expenses & Accounting

Payment method for accounting
The payment method for expenses is transmitted as information to the accounting department or is part of the accounting export.

Choose category retrospectively
Even after the approval of the personal expenses invoicing or exported expenses, a category can still be assigned to the individual items.