How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from January 18, 2022

Quick Wins: Predefined Customer Discounts, UX Optimizations & More

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New Features

Predefined discount for customers (1)
The predefined total discount is automatically applied to all Proposals and Invoices created for the customer.

Notification for target date (2)
In the profile under "Notifications", you can now set whether MOCO should notify on the project target date.

Time tracking Android App

The Target-Actual progress bar for the week is now also displayed on Android.
Check-in and check-out can be done by long-pressing the icon.

Exports

The Proposal export now includes an additional "Labels" column. A useful addition for various evaluation options.
The project export now includes an additional "Lead ID" column.
The hourly report now includes an additional "Modified on" column. This allows you to track whether an entry was modified afterwards.

UX Optimizations

Series entry quickly recorded until end of year (3)
To quickly enter a project weekly until the end of the year, you can now simply select "End of year" or "End of next year" with a quick selection.

Invoice filtering remains
When navigating back to the invoice list in the browser, you return to the last selected filter.

Down payment invoice / Advance invoice
When invoicing a Proposal, you can also choose the type of down payment invoice to cover all cases. Please note the difference between partial invoice (invoicing of services) and down payment invoices (invoice for an advance payment), as the designation also has tax implications.

When creating a customer, the VAT ID input field is now preferentially displayed (no longer under "More options") so that the input is not forgotten. If the VAT ID is entered, it will also be displayed on the invoice.

Document preview enlarged
The document preview when hovering over the document icon in the list is now larger.

Extended customer selection when creating a project
When selecting a customer, the customer number is now also displayed (and can be searched for).

Notification Inbox

Messages can be moved back from the archive to the inbox.
The hovering feels better.

Error handling DATEV Unternehmen online

Incorrect documents (e.g., wrong tax code) are now removed from the accounting export. The DATEV error message is displayed in the list to make the necessary adjustments and to initiate a new transmission.
Incoming invoice documents with payment methods such as credit card, PayPal, cash, or direct debit are now transmitted to DUO with the status paid. This prevents an accidental payment instruction from being created in DUO.

Invoice approval optimized

Incoming invoices have been able to undergo an approval process for a few months. Now the functionality has been further optimized:

The colored border that indicates the approval status is given some space so that it is better distinguished from the possibly colored avatar.
In the filterable view "Approval pending", you can filter for your own approval requests using "Q".
In the expenses filter, you can also filter for "Approved expenses".
It is recorded under "Notes & Files" when an approval request is deleted.

Personal expenses settlements grouped by year
For a better overview, the Personal expenses settlements are now grouped by year under "Personal" as well as in the profile.