How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 01, 2022

Planning: Modify Series Entry, Filter by Labels, Remaining Hours per Day

With the focus on further development of capacity planning, various optimizations have been implemented.

Modify series entries retrospectively

It is now also possible to change the title, weekdays, person, project, and number of hours (1). The following use cases are now easier to handle and do not require a workaround:

For vacation absences change the assigned person for individual entries.
If a larger lead volume has been placed in the planning as a placeholder for an internal project – and after commissioning you want to change to the created project, adjust the project for the entire series.
Client reduces the hourly contingent starting next month: Adjust the number of hours for all entries starting next month.
Note on a specific to-do or a deadline within the series: Add or change the title for a single entry.

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A change can always be saved for the individual entry, for the selected and all following entries, or for the entire series (2).

Right-click: Detach from series

By right-clicking, a sequence can now also be easily detached - and moved to another person (1)
Kapaplanung Eintrag Rechtsklick Optionen

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Filter by labels

Using the team selection (1), you can filter by person labels (previously assigned under "Personal") (2). This can be extremely helpful for the following cases:

Filter by skills and thus see exactly which persons are suitable and still have capacities.
Filter by project teams. Teams in MOCO structure the persons and are intended for fixed teams such as departments. A second team level can be represented by the labels. This way, you can quickly filter under "Personal" and also here in the planning.

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Remaining hours display expanded

The remaining hours per person are displayed in the zoom view to the individual day instead of otherwise for the whole week.
It is possible in the settings to choose whether the remaining hours should always or never be displayed. The default is the display at a workload < 80% or > 120%.
If a person is "overbooked", the labeling is highlighted in orange. The previous orange text color was not noticeable enough.