How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from March 21, 2025

Enhancements for Bulk Invoicing.

In preparation for e-invoice creation, the bulk invoicing feature is receiving a minor update: This allows for more targeted and controlled invoicing, even with different invoice formats.

Control Options for Bulk Invoicing

Check Prerequisites

In the new intermediate step, MOCO will notify you if not all prerequisites for invoice creation are met for a project. Just like in other areas (e.g., bulk mailing). Benefits:

Targeted overview of all selected projects
Information on how many invoices can be successfully created (1)
Tooltip information on which prerequisite is missing (2)
Special invoicing info recorded for the project displayed via the blue "i"

Massenerstellung Rechnungen MOCO ERP Agentursoftware

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Quickly Correct and Update as Needed

By clicking on the icon or the linked project name, you open the affected project in a new window. Add the missing details, close the window to return to bulk invoicing.

With the update option (3), you can have MOCO check again – and then create the invoices as drafts or directly with confidence (4).

Final Information and Direct Link to Invoices

MOCO provides final information on how many invoices were successfully created and for what amount and offers the option to jump directly to the corresponding list. The created invoices are pre-selected for bulk mailing!

Bulk Invoicing Directly via Smart Filter "Billable"

The automatic creation of multiple invoices can be initiated in the "Projects" area and under "Invoicing > Billable". The following has been optimized:

Location under "Projects" Becomes More Specific

The bulk action (Invoicing) moves from the general "Client Projects" list to the Smart Filter "Billable". Here, projects with billable items are specifically filtered. This not only improves the overview – the logic also follows other areas where targeted bulk actions are offered based on a necessary feature. Example: bulk mailing of invoices under "Invoicing" in the Smart Filter "Created".

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