How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 08, 2021

Internal Contact & Options for Contact Details on Proposals and Invoices

Often, one wants to specify a direct contact on an invoice or proposal in addition to the general letterhead sender contact information. To prevent the information block from becoming too extensive and because an email address can be very long, we recommend listing the contact information in the closing text ("For any inquiries ..."). Exception: In Layout 3, the second column of the information block has plenty of space. Regarding the automation of contact information on documents, there are the following great new features:

Choice of internal contact on Proposal/Invoice.

At the top right of the contact information, the contact can now also be adjusted. By default, the project or lead responsible person was used.
Interner Kontakt zu Angebot und Rechnung

Interner Kontakt zu Angebot und Rechnung

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Contact also on the cross-project Invoice
Even with collective invoices for the customer and individual invoices, a contact can be selected at the top.

Email & Phone number in the information block
The email and phone number of the chosen internal contact can now be displayed in the information block with or without the name. The phone number alone is not offered because it is not always provided.

Display on the PDF
If the display is activated in the settings, the contact will be shown on the PDF.

Part of the Export
In the Excel export, the internal contact is included as a column.

New Variables for Contact Details

The selected internal contact determines the new variables, which can now be selected directly by typing an opening curly brace "{"

Internal Contact = First Name Last Name
Internal Contact Email = Email
Internal Contact Name, Email, Tel. = First Name Last Name, Email, Phone Number (if available) listed one after another

There is also an additional variable for the creator and current user