How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from June 04, 2021

XInvoices with MOCO (EN).

XInvoices to public contractors
The XInvoice represents invoice contents – instead of on paper or in an image file such as PDF – in a structured, machine-readable XML dataset. This facilitates automatic processing.

Since the end of 2020, invoices in Germany to federal contractors with an amount over 1000 EUR must be submitted digitally in the new eInvoice format XInvoice to the 'Central Invoice Receipt Platform' of the federal government (ZRE).

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Have MOCO create XInvoice
1. Activate option in the settings (Invoicing > XInvoice).
2. Activate XInvoice for relevant customers (checkbox in the form under "Additional options").
3. Add relevant information in the customer tab "XInvoice".
4. With each invoice, a new button "XInvoice" will be displayed at the top right. Download the XInvoice via this button and send it via your own mail client.

Xrechnung erstellen Agentursoftware

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Enter any project-related order numbers during download in the query. It is best to enter the number in advance on the invoicing page under "Invoicing information" so that it is available later.

For the generation of the XInvoice, we have integrated the generation via the service provider Faktoora – specialist for electronic invoices. Until the end of August 2021, the option can be used free of charge in a public beta phase – thereafter, costs are to be passed on and a chargeable booking in MOCO is necessary.

Update 26.08.21: Too few XInvoices were generated as a basis for assessing a pricing model. In coordination with Faktoora, the beta phase has therefore been extended until the end of January 2022.

Update 03.01.22: Unfortunately, the demand for XInvoices is still hardly present – the necessary individual price for passing on our costs would currently be too high per invoice. Therefore, we are providing the function free of charge for the time being and postponing the decision by another 1/2 year.

Update 31.6.22: All users have been informed that the generation of the XInvoice is still possible in MOCO. From 01.01.23, an account must be created directly with Faktoora (chargeable) as a prerequisite for using the function. Invoicing and support are handled directly through Faktoora.

E-Invoice, XInvoice, ZUGFeRD? We explain here in more detail what distinguishes the terms.

XInvoices with MOCO (EN).

Account ready to go immediately. No payment details required.

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