How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from July 25, 2021

Partial Invoices from Proposals: Quickly Created & Optimally Traceable.

Previously, to invoice individual items, the proposal had to be selected for invoicing multiple times and the unnecessary items then removed. MOCO has significantly simplified this invoicing process. Now you can create partial invoices not only faster – but you also always have an overview of how much of the proposal is still outstanding and which invoices have been created for the proposal.

Partial Invoice Created Faster

Select Proposal
Assigned, open proposals are available for selection in the invoicing box. The selection is now offered via the blue link (1) and no longer via the small arrow (dropdown at the top right), as this was sometimes overlooked.
Teilrechnung aus Angebot

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Select Items in the Modal
When invoicing the proposal (2), the entire proposal can be invoiced – or alternatively only selected items if a partial invoice is desired (3). Optional items are not selected by default. If only individual items are invoiced, the proposal automatically receives the status "Partially Invoiced".

Through "Already Invoiced" (4) the proposal can also be set directly to "Invoiced", if the invoice has already been made elsewhere.

Also for the Customer

Also for the customer, all open proposals for invoicing are offered under "Invoicing".

Optimal Traceability

The remaining amount is displayed directly in the invoicing box (1). Through the blue link "Select Proposals", the created invoices can also be traced again. On the proposal page, the created partial invoices are listed and linked (2). Likewise, in the central proposal list, the invoiced amounts are listed directly with the proposal.

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Flexibility in Proposal/Invoicing Management

With the latest developments, the proposals are now independent and can easily be moved from project to project to invoice different parts in different projects. Created invoices from proposals can also be moved to other projects at any time.

If you want to invoice a proposal again: reset the status of the proposal or display the items again in the modal via the offered link. However, to create an identical invoice to the predecessor invoice, a copy of the previous invoice is still the first choice.

Excursus

Partial Invoice versus Advance and Final Invoice
A partial invoice should not be confused with an advance invoice. Partial invoices refer to services already rendered and stand alone. An advance invoice bills a percentage or fixed amount in advance. Advance invoices always require a final invoice, which deducts the corresponding advance invoices. Partial invoices do not require such a final invoice.