How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from December 13, 2021

What is the difference between a progress invoice and an interim invoice?

For new projects, you want to issue an invoice as soon as possible. Especially for longer-term projects, expenses are constantly incurred – salaries being a prime example. Therefore, it is common to agree with the client on interim invoices or progress invoices.

But be careful: interim invoices and progress invoices are two different things – in terms of form, content, tax, and legal aspects.

Abschlagsrechnungen und Teilrechnungen sind zwei Paar Schuhe

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What is an interim invoice?

An interim invoice is a full-fledged invoice that bills AFTER services have been provided. Like any formal invoice, all services are listed on the invoice.

The interim invoice has the same consequences as the final invoice: warranty obligations must be observed. Later, when a possible final invoice is issued, the interim invoices are no longer taken into account.

» Interim invoicing by monthly Invoicing based on effort in MOCO
» Interim invoice from Proposal in MOCO

What is a progress invoice?

A progress invoice (also known as a deposit invoice or advance invoice) is issued BEFORE services are provided. A certain percentage of the total sum is billed.

In this case, the period for possible warranty claims has not yet started.

No discounts are applied in progress invoices, as it concerns an advance payment amount.

A final invoice is mandatory

The final invoice (also known as the closing invoice) lists all services and the total amount. Previous advance payments and partial payments reduce the outstanding total amount.

» Progress and final invoicing in MOCO

Conclusion

You must not confuse an interim invoice with a progress invoice under any circumstances. Both are very different. Not least from the tax aspect (VAT and income tax).

Photo by Possessed Photography on Unsplash