How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from March 21, 2022

New Reports on Time Tracking

The new reports under "Reports" > "Time Tracking" consist of three parts: An overall summary, the previous monthly overview, and a new report on working time tracking.

Overview

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This is derived from the company report and contains the following additional information:

Total hours worked, proportion of billable and non-billable hours compared to planned hours.
Fluctuations in billability over the year.

Project Time

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Corresponds to the previous report. With a short summary of hours (1) and weekly Target-Actual (2).

Working Time

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This part is completely new and interesting for companies that additionally use working time tracking.

Overview/Control: It allows for a quick overview of who has entered working hours
For which person there are deviations from project time. Ideally, working time matches project time – meaning one distributes the working hours across the projects. This is the best way to determine how non-billable hours are distributed and to uncover potential for optimization.
Export: At the top right, there is an Excel export for the recorded working hours per month and per year.

Target-Actual Comparison
Depending on whether regular time tracking (project times are fully recorded) or working time tracking is set as the basis for the Target-Actual comparison, the Target-Actual progress bar is displayed in the report "Project Time" or "Working Time".

New Reports on Time Tracking

Overview

Project Time

Working Time

Account ready to go immediately. No payment details required.

Software

Company

Help / Support

Evaluation

Legal