How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from January 08, 2024

More productive through many small optimizations.

We regularly tweak small UX screws to make your work as easy and pleasant as possible. Even the small things can achieve great things and make you more productive in day-to-day business.

MOCO Agentursoftware ERP News: Produktiver durch kleine Optimierungen: QR Code für Login in Mobile Apps, Erweiterte Filter, gesperrte Leistungen ausblenden.

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Login on iOS and Android via QR Code (1)

In your profile under Integration, you will find your personal QR code for logging into the mobile app (iOS and Android). Install the app, scan the code, and directly on the go, book that one forgotten time entry, check important budget messages, and - Sneak Peek! - soon plan vacations too!

Optimization of your Invoicing list (2)

Extended Filter under "Invoicing" > "Invoicable"
Via keyboard shortcut "Q" now also filter under "Invoicing" > "Invoicable" only for your projects.

Hide locked services/people (3)

In the project, more than four locked services (or people) are now hidden, so you always keep an overview. If you need access to the locked positions, they are just one click away.

Proposal of company addresses in subscription included

The automatic filling of company addresses via Google Places (Settings > Extensions > Google Places) no longer requires its own setup. MOCO takes care of that for you.
More on Google Places Extension

UI Adjustments

Inactive elements are now consistently color-reduced and thus even more clearly distinguished from the active entries.
With a few small tweaks in alignments, labels, and translations, MOCO can be operated even faster.
The inline tabs stand out with a new layout better from the surrounding text.

More clarity

The entire invoice address is now displayed for the Girocode (at the "Payable by" field).
The tooltip regarding exceeded payment deadline on the invoice now shows important context information about the grace period (the reminder) and the original "Payable by" date.
The tooltip in the report of the chargeability for the year now includes "up to today", making it clearer that the figures up to and including today are used for the calculation.
In the lists where labels can be assigned, the small gray bar now displays the tooltip "Assign label".
Find support even faster if there is a problem or a question with the 2-factor authentication (2FA): Through the revised help article – directly linked at the 2FA query.