How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from May 05, 2024

Integrating External Projects.

Part of your project is being handled by a partner company and you want to keep an eye on the overall progress of the project? Simply link the external subproject. This eliminates the need for reporting or double time tracking.

Externes Projektbudget verknüpfen und im Projektfortschritt anzeigen

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In some projects, service packages from the proposal are passed on to partners and not processed internally. If they also use MOCO, you can now "integrate" the externally created MOCO project into your own project report. Your project budget will then not only show your internal efforts (hours and additional services) but will also include the status of the external project budget.

Request link to the external project

To link an external MOCO project, you need the shared link to the project report. This can be activated and copied at the top right of the project report. Ask your partner to provide you with this link.

Link the project in your own report

In your own project report, there is a new "Link" icon in the "Delivered" tile (1). With a click, a popup opens where you can enter the link to the external project report (see above) (2). Confirm the entry, and the externally used project budget will be displayed in your budget bar – and deducted from your available budget (3).

Good to know 👇

In your project report, the externally used budget is displayed in the color purple (as are other costs). The modal can be used to check how much was actually spent on the external project.
If the expected external costs are set up as an additional service (as we recommend, for example, for freelancers), the additional service should be declared as "not in the budget" since otherwise, the budget would be double-dipped.
The status of the external budget is synchronized every four hours.
Internal projects cannot be linked. Use project groups for this purpose.
Both projects – your own and the external one – must be in the same currency.
The function is not available in retainer projects. Likewise, retainers cannot be integrated.