How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from July 03, 2024

New Integration: MOCO Single Sign-On via Google, Microsoft, etc.

With Single Sign-On via providers like Google or Microsoft, everyone can log in securely, comfortably, and with just one click.

Single Sign-On (SSO) means that a user can log in to various services with a single central login. The SSO mechanism handles automatic authentication.

Especially for larger companies, centralized access management offers many advantages. This allows users to be added, activated, or deactivated centrally with just a few clicks. It also minimizes the risk of insecure passwords.

The new SSO option in MOCO is compatible with common Identity Providers (IP) such as Google, Microsoft Office 365, or Okta (SAML protocol).

SSO for your account – here's how

Order

1. Submit SSO order request

Contact us via the in-app service and have the URL to the configuration file (XML) of your IP – or the file itself – ready.

2. Register MOCO with your IP

We will send you the configuration file, which you will then upload to your IP. Get back to us once this is done.

3. Done

We will complete the setup and notify you once the option is active for your account.

Notes

SSO replaces two-factor authentication
With the activation of SSO, the 2FA in MOCO – if active – will be deactivated.
Until a user logs in for the first time via SSO, login via email & password will still be offered in parallel.