How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Security

2FA, MFA & SSO

Settings > Security > 2FA & SSO

Two-Factor Authentication (2FA)

You can enable Two-Factor Authentication (2FA) for your account
Two-Factor Authentication (2FA) provides an additional layer of security. It ensures that only the respective user can access their account and sensitive data, even if someone else knows their personal password. Access to sensitive areas* within MOCO requires the user to enter a code. This code is available on the user's smartphone via an app and changes every 30 seconds.

The requirement is that each user has a mobile authentication app (e.g., Authy, Google Authenticator, or Microsoft Authenticator, other apps are also possible) installed on their smartphone. With this app, you add the MOCO account by scanning the initially displayed QR code.

Activating 2FA

First, each user must install a mobile authentication app like Authy or Google Authenticator on their smartphone.
Activate 2FA in the settings under "Account" > "2FA" for the entire account.
After activation, all users must add the MOCO account once in the installed authentication app by scanning the displayed QR code.

Once logged in, you will be asked for the verification code every 24 hours. If you prefer a different interval, just contact us - we are happy to adjust it individually.
2-faktor-authentifizierung für die agentursoftware moco

2-faktor-authentifizierung für die agentursoftware moco

English image not yet available...

*Sensible Bereiche sind alle Bereiche ausser "Zeiterfassung", "Kontakte" und das eigene Profil. Diese sind von der 2FA ausgenommen und weiterhin wie gewohnt und ohne zusätzlichen Code verfügbar.

Switching to a new smartphone or authenticator app or other issues:
2FA Troubleshooting

Single Sign-On (SSO) – Integration

With Single Sign-On – via, for example, Google, Microsoft Office 365, or Okta (SAML protocol) – all users can log in securely, conveniently, and with just one click. This integration is subject to a fee.

sso saml erp agentursoftware moco

English image not yet available...

Ordering

Contact us through the in-app service, and we will inform you of the next steps. Have the URL to the configuration file (XML) of the IP – or the file itself – ready so that the setup can start immediately. Once the setup is complete, SSO login is active in the account. Until a user logs in for the first time via SSO, login via email & password will still be offered in parallel.

Costs: Setup 240 EUR/CHF (one-time on invoice) + per person/month 2 EUR/CHF (automatic invoicing with the MOCO subscription)

Activating SSO will automatically deactivate 2FA in MOCO if it is active.

Mehr zu Einstellungen...