How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from July 25, 2024

Financial Reports: The New Overview (Invoices vs. Expenditures)

The financial report "Overview (Beta)" is now the definitive overview. The old report will be discontinued. Here, we explain what this means in detail.

Financial Report Forecast Revenues Invoices Expenditures

New Data in the Overview

Planned Expenditures from Projects

Planned project expenditures are now included in the report – and also in the "Cashflow" report.
Learn more about planning expenditures

Planned Hours

Planned hours for projects with the invoicing type "time & material" are now also included in this report, and you can filter directly by this category (1) – similar to the "Cashflow" report.

The revenue forecast for time & material projects is currently done through planning. Planned hours were previously shown in the old report – and are now included in the new report as well.

Calculation: All planned hours from tomorrow onwards are summed per month and project in the financial reports: Net under Invoices/Expenditures with the invoicing date as the last day of the month – gross in the "Cashflow" report considering the client's payment terms. The sum is calculated using the "Uniform" hourly rate, the "Hourly rate per person," or the "Hourly rate per service" based on the average of all services (as the service cannot be directly derived from the planning – but this will likely change soon).

Using the "Hours" category filter, you can narrow down the results (1). The project name links directly to the planning for the corresponding month – allowing you to track or adjust the planned hours.
Learn more about planning

Export Billable Project/Month

The export feature, previously found in the old overview, is now also available in the new report (2).

Compact Key Figures

The figures have been updated to be more prominent: They provide an overall view of the year – with the share of planned amounts displayed below. Under the "i" you will find the corresponding detailed information (3)

Other Optimizations

Invoice Status Overview Removed
The invoice statuses have been removed under the "i" in favor of focusing on the report. Accounts receivable management happens under "Invoicing" > "Invoices". You can also quickly filter for outstanding payments under "Cashflow".
Optimized Categories
You can filter individual categories specifically using the category filter. The category names have been optimized (dropdown, listing, and export).
Minor optimizations regarding colors, spacing, and column widths