How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from November 27, 2024

Preview: E-Invoices in MOCO.

With MOCO, implementing the B2B e-invoicing mandate in Germany is seamless for you: No additional costs and no need to adjust your workflow. We've compiled detailed information and a preview video for you here.

Receiving & Processing E-Invoices

The most important thing for you as a MOCO client upfront: The feature will be available in December and requires no adjustment. All workflows remain as they are.

» Watch the Preview Video (3:45)

E-Rechnungen empgangen und verarbeiten mit MOCO

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E-invoices are captured like previous documents via email or upload. They are automatically read and displayed. The preparation for accounting and export can proceed as usual.

Incoming e-invoices offer you many advantages as they provide clear data. This allows MOCO forms to be automatically filled out, making OCR unnecessary. Your manual effort (e.g., rechecking or individual entries) is reduced, which decreases error rates and saves time.

Benefits at a Glance

Support for all common formats:
XRechnung (EN16931 from 2.1.1), ZUGFeRD from 2.0.1, and Peppol BIS 3
No adjustment needed:
Invoices can be sent, forwarded, or uploaded to MOCO as usual via email.
Preservation of the OCR budget:
Directly readable data replaces automatic text recognition.
User-friendly data visualization:
MOCO displays pure data formats like XRechnung and Peppol as PDFs.
Control information available at draft stage:
Visualization and data are automatically created during email or batch uploads, even in draft status.
Visualized data for accounting:
The PDF visualization is included during the accounting export.
DUO integration as before:
Smooth direct transmission is still ensured.

FAQs

Are there additional costs?
No. The feature is included in the subscription, and no third-party providers are needed.
Where can I find the invoice entry?
To display the "Expenditures" menu item, activate the access rights under "Personal" (column with the calculator symbol).
All information on the central, digital invoice entry
Can I change my email address for invoice entry?
Yes. You can find all the information here

Creating & Sending E-Invoices

Even though creation & sending will only become mandatory later according to the introduction schedule, some of your clients might already insist on receiving an e-invoice. Therefore, we are also working on the creation & sending of e-invoices in MOCO.
The functionality will be available between January and March and will also be included in the subscription without requiring a third-party provider.

General Information

Powered by everii

For receiving and creating e-invoices, MOCO collaborates with tool partners Teambox and HQ within the everii group. This allows for optimal pooling of resources and knowledge. In 2023, MOCO joined the everii group. As a professional software provider, everii hosts software solutions for agencies, IT service providers, consultancies, construction companies, and architects. » everii.io