Satisfaction with MOCO – Survey 2020.

As a kickoff to 2020, we asked our users about their satisfaction in December. Besides individual proactive feedback, we wanted a broad opinion. The 2-minute survey was limited to the following four questions:

Data Basis
Out of the currently over 2200 corporate clients, we only anonymously contacted those who have been using MOCO for more than 90 days. 603 account holders participated within the two-week period. Only question 1 was mandatory.
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Evaluations – Details – Our Comments

209   ⭐️⭐️⭐️⭐️⭐️⭐️
306   ⭐️⭐️⭐️⭐️⭐️
72     ⭐️⭐️⭐️⭐️
14     ⭐️⭐️⭐️
0       ⭐️⭐️
2       ⭐️

→ Thank you! We are overwhelmed and motivated to keep giving our best!

We can measure performance on our side and continuously invest in optimizations – but we wanted to know how it really feels for our users!

358   Perfect
201   Fast
32     Good
5        Okay
5        Could be better
2        Bad

→ Great! Our measuring devices are working. Please always report if the performance weakens and it is not due to your computer or internet connection! We continuously optimize. With many new users, some areas become slower. We then prioritize these.

We visualized the most mentions in the word cloud above. The ease of use clearly stood out. A crucial sign for us that we are still on the right track and can maintain our USP despite continuous development.

→ We are very pleased that many miss nothing.

Of course, there are also many different wishes. However, the following were mentioned the most, to which we would like to briefly respond:

New Mobile/iOS App
→ The new Mobile App for Android is currently being implemented. There was already a newly developed version for iOS, but we ultimately decided against this new technology. The newly set up iOS app will follow after the successful launch of Android.

More Detailed Planning
→ This is on the way. Still focusing on quick rough planning for workload, entries can be dragged in with hour packages. Smallest unit 1 hour.

Proposals (Cost, Move, Partial Invoicing, Layout Options)
→ Here! A central theme for us in 2020 to deliver a lot in the area of proposals!

Personal Expenses
→ A basic version already exists. This should be rounded off and go online in 2020.

Subprojects
→ We have so far resisted nesting – we plan to allow project grouping (as known from Photoshop, for example)

Accounting Integration
→ Also, expenditures from MOCO should be prepared for accounting without manual retyping and ideally categorized. Connect more systems besides DATEV.

Bank Integration
→ Automatic payment reconciliation also for expenditures. Ideally, make payments directly from MOCO (expenditures). Generate direct debit collections. Direct bank integration for less switching between MOCO and banking.

Currently, creating a product/item to include it as a fixed component in the invoice.
→ This can be done through predefined standard additional services

Quickly creating an invoice (outside of a project)
→ Invoices without a project are no problem

Connection between expenditures and additional services (customer projects)
Assignment of incoming invoices to projects, i.e., visibility when I am at the project level. It is not recognizable there.
→ Assignment is possible. It creates an additional service (rechargeable cost item) in MOCO

Please omit: weekly email with week start wish, unnecessary
→ Weekly email can be deactivated in the profile (click on profile picture top right)

Customer-specific price lists
→ Price lists for customers exist

Incidental costs depending on the fee (%)
→ Can be realized through a percentage position

Export non-billable services to the customer as well.
→ Possible in the time report (filter "More options"). Another option: share project report (restricted view)

Different VAT rates in an invoice
→ Usually not necessary due to the "main service – ancillary service" regulation

Search function by keywords within the entered activities
→ Text search possible via the time report "More options"