How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from May 24, 2021

Quick Wins: Cross-Sectional Optimizations.

In the past few weeks, a lot of small optimizations have been made that cannot all be mentioned – here is a compilation of the most important ones:

General

More informative customer list – Display of company type, address, and contact details.
Annual calendar with improved orientation through highlighting of the current month.
Lock time tracking expanded – Now possible for 1 day as well as 45 days retrospectively.
Better documented budget adjustments in the project – including the monthly budget.
The filter in the project archive is always displayed – the need to call it up by click or keyboard shortcut is eliminated.
Labels have been added at eight locations outside the main lists. For example, with the listed people under the company. Mostly fully editable – in some places read-only.

Reports & Exports

Report on utilization/capacity enhanced
In the report that provides an overview of the year and company, the following has been added:

Percentage of utilization per team and month (1)
Remaining hours per team and month

Overall time tracking report enriched

In the time tracking report, the team name is now directly linked to the team report.
In the Excel export, there is now a column for "Invoicing type", so that for each hour entry, it can be traced whether the respective project is billed on effort, with a fixed price, or as a retainer.

Information added in lead export

In the lead Excel export, there is now a new column for "Contact person email" and "Contact person phone".

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Proposals & Invoices

Email sending address(es) displayed for verification at the send button (4).
Remembering "Copy to myself": Once "Copy to myself" is selected, MOCO remembers this and automatically offers the preselection next time.
Visual progress of invoicing in the project under "Invoicing" if there is a budget.

Expenses/Additional services

Trace which invoice an expense/additional service was billed with
When an additional service is billed, it can be traced afterwards with which invoice: It is named and linked on the detail page of the additional service.
The assignment of expense > additional service can now also be removed directly on the detail page at the top right – not only in the list via the dropdown. Similar to how the link between lead and project can be lifted.
Pre-filling when recording an expense as desired: MOCO displays the last recorded incoming invoice (2) and with one click, the previous data is pre-filled.
For groups (cost pools), the remaining amount is displayed on the right at the budget progress (3) instead of the previously used percentage consumed.