How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from April 06, 2023

Bulk Invoice Dispatch.

Whether it's 5, 50, or 150 invoices – with the new bulk dispatch feature, you can send multiple created invoices in one go.

How the bulk dispatch works

1. Go to the "Invoicing" smart filter "Created"
2. Select all or individual invoices
3. Click on "Continue" at the bottom right
4. Check dispatch information
5. Confirm dispatch

Massenversand Rechnungen Auswahl

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Massenversand Rechnungen Korrekturen vor Versand

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Be well prepared

To optimally prepare, check the following things:

Email standard text should be formulated as neutrally as possible (Settings > Invoicing > Invoices)
If you use the "Salutation line" variable: Adjust the standard salutation if necessary (Settings > Layout > Labels): When setting a contact in the project invoicing information or directly when creating the invoice, the salutation line specified for the contact is preferred.

An invoice or several invoices are not ready for dispatch

The red "i" informs you about why the selected invoice is not ready for dispatch. Usually, an email address is missing, without which the invoice cannot be sent. Via the link (4) you can open the invoice again in a new window and add the email address for the customer or project – then back in the dispatch window select "Update" at the bottom left.