How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from February 25, 2025

Adjusting Hours for Invoicing Without Changing Time Tracking

Do you want to adjust the recorded project hours for progress and invoicing? This is now easily possible with project or client access. We introduce the new option here and at the end, we compare it with the previous options.

The option is available for all projects—whether billed by effort or flat rate. Adjusting the billable hours affects the project's timesheet and progress—as well as the employee's billability. For a time entry, there is a value for recorded hours and one for billable hours.

Overwriting Hours

The billable hours can be adjusted in the project and client area. If at least one time entry is adjusted, MOCO indicates this with a purple number including tooltip info. This applies to both the total and individual entries.

In the Timesheet

The adjustment can be made by double-clicking or "Edit" in the timesheet for the project, project group, client—or in the global timesheet (Projects > Timesheet).
Stunden für die Abrechnung anpassen

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In the timesheets (including Excel format), the adjusted billable hours are displayed.

Directly at the Billable Positions

For invoicing by effort, billable hours are offered for invoicing. When accessing the billable positions (via the project list, the project, the project group, or the client), you can also adjust the hours.

This adjustment can also be made directly during the invoice creation step:
Stunden für die Abrechnung anpassen, ohne die Zeiterfassung zu verändern

Stunden für die Abrechnung anpassen, ohne die Zeiterfassung zu verändern

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Billability Adjusts

For calculating billability, the billable hours are compared to the target. The person's billability changes with the adjustment of billable hours. For example, a lower number of billable hours can be set for interns, while the target-actual remains unchanged.

Impact on Project and Client Report

The external view adjusts.
Progress in performance or budget and thus also remaining hours.
The internal view remains.
Personnel costs for profitability calculation continue to be calculated based on the actual recorded hours and the internal hourly rates.

The Creator of the Time Entry is Not Affected

The timesheet for the person does not change.
The actual recorded time counts.
The target-actual does not change.
The calculation is based on the effectively recorded hours.
The entry is locked.
After overwriting the hours, the person concerned can no longer edit the time entry (reversible).
Nothing changes for the creator except the lock.
A person without access rights to projects, clients, or reports does not see which hours were adjusted and how.

Note on the Overall Reports

In the overall time tracking report (Reports > Time Tracking > Overview), the billable hours are decisive. If there is a difference, the tooltip also informatively displays the actual recorded hours, including amounts in account currency.
In the export under "Reports > Personnel > Target-Actual & Billability", the total recorded hours (reference for target-actual) and the (changed) billable hours (reference for billability) are included as columns.

Previous Options

Splitting

With the previous "Splitting" option, a time entry can be split—for example, into a billable and a non-billable part.
Edit, rebook, split time entries