How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Article from November 18, 2024

Bank Connection: Automatic Payment Reconciliation for Expenditures.

With MOCO, you can connect your bank for payment reconciliation. Previously, the reconciliation was only for incoming payments – now outgoing payments are also reconciled. Here you can find all the information about the new option.

Zahlungsabgleich Bank Ausgaben Eingangsrechnungen MOCO

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Activation

With the extension, the settings page has moved from the "Invoicing" section to the general "Account" settings area. Activate the option under "Payment Reconciliation" there.

Open Expenditures are Marked as Paid

After activation, MOCO automatically checks via finAPI regularly (4 times a day) if there are payments for created expenditures. The prerequisite for recognition is the matching of the amount and a clear assignment via reference, invoice number, or IBAN.

Currently, only open expenditures are reconciled, and assignable payments are recorded in MOCO. This development step ensures that sensitive expenditure items like payroll do not appear with full access under "Payments."
The ultimate development goal is to capture all outgoing payments to address missing receipts.

Incoming & Archive + not older than 3 months
MOCO recognizes new outgoing payments from the activation point. During each reconciliation, all expenditures (in Incoming & Archive) without payments are checked. Only when expenditures or payments are older than 3 months are they no longer considered.

Miscellaneous

Confirmation of Recorded Transfer Orders
Payments already recorded by MOCO through a transfer order are confirmed with the payment reconciliation. MOCO records a corresponding comment on the expenditure.

CAMT
For payment reconciliation via CAMT file, especially for Swiss accounts: The payment reconciliation via CAMT will be updated.