How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Alter News-Artikel! » Hier geht's zur aktuellen Online-Hilfe

Article from April 23, 2021

Quick Wins: Updates to Reports, Keyboard Shortcuts, Exports & More

General

Filter my leads, contacts, companies, etc. with Q (1)
Using the keyboard shortcut "Q", you can filter for your own projects in the project list with one click. This is now also possible for leads, companies, contacts, and expenses.

Optional items in proposals can be formatted
If needed, we can adjust the color of the optional items for you – it is also now possible to choose whether the brackets should be displayed or not.

Kunde effektiver Stundensatz Rentabilität

Kunde effektiver Stundensatz Rentabilität

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Reports

Display of the amount next to the number of hours (2)
In the monthly hour chart (Project, Customer, Person, Company) the corresponding amount is now also displayed in brackets next to the number of hours. Exception: The personal report in the profile.

Customer report revised or expanded (4)

Every column is sortable.
The time period can be narrowed down to the day.
Filter options by label and responsible person.
New figures: Effective hourly rate, number of hours, percentage profitability.
At the top under the "i", there are additional overarching figures similar to the project report if needed.
Export with all figures.

Enhanced export of project profitability
The Excel export for the global project report (Reports > Projects) has been expanded with the following information:

Custom fields
Total number of hours

Invoicing

Standard invoice layout
In the settings under "Layout" > "Proposals & Invoices", you can now define whether you prefer a detailed or compact invoice layout by default (3). More details on invoice layout for invoicing based on effort

Email display
The selected email recipient and any cc addresses are now displayed above the email button, serving as a visual check.

API/Webhooks

All services in a project can be deleted at once (provided they are without hours)
Webhooks are now also triggered for labels (Update)

Cleanups

If no budget is set for a project on a time and material basis, all budget options for additional services are hidden.
If your own company is selected as a customer, internal projects are automatically created. In the form, invoicing options are then hidden, as they are not relevant for internal projects.