How does daily billing work?

Users cost 15 EUR per month. All persons listed under 'Active Persons' are counted as users. If persons are added or deactivated in the middle of the month, MOCO calculates proportionally on a daily basis. For this reason, the number of users or the amount on the invoice may be odd.

Are the costs dependent on user roles?

The costs are independent of the functions used. Access rights can be reduced or expanded at any time.

Cost control for freelancers / externals?

Users can be deactivated at any time. For example, freelancers can be activated only during working hours and MOCO will only calculate this activated time.

How does support work at MOCO?

MOCO is a Software-as-a-Service (SaaS) with > 40'000 users without a contract. As a product team, we personally take care of all your concerns. This has proven itself for the following reasons: Ensuring the best possible service quality. Problems and suggestions come directly to us (further development closely based on general needs). The subscription costs can be kept low for everyone. All users can contact us via the in-app service at the bottom right in MOCO. We respond promptly. Tip: Describe the request well and send a screenshot – this is the most efficient way to clarify a question for both sides!

Is there an online demo?

Yes. You can test MOCO for 30 days free of charge. The demo account can be converted into a paid account at any time.

Are training sessions possible?

Yes. On request, MOCO offers individual online sessions.

Where can I find a kind of "manual"?

On the website under » Features all areas and topics are illustrated and described.

Do you also have videos?

On our » Vimeo video portal you will find tutorials on various topics (regularly updated).

Can I also subscribe without a credit card?

Yes, MOCO can also be subscribed via SEPA direct debit. The option is only available in EURO countries. Attention: In case of withdrawal, penalty fees are incurred, which we pass on.

Do I have access to backups?

Backups are created twice a day. However, access to the backup is only possible with a Private Cloud (booking of your own server instance). Each account can regularly use the export options and if very important data has been deleted by a user by mistake, we can restore an earlier state from the backups on request. » More information on security & operation

Will I be informed about further development (included in the subscription)?

In the app, always click on the bell in the top right corner when it turns red! In addition, we send an overview of the latest updates to the account holder 4 times a year.

Can I manage two companies within one account?

If the companies are legally separate or if you need a separate invoice number range and separate reports, it is recommended to create one account per company. If persons are registered with the same e-mail address, they can simply switch between the accounts at the top right (globe symbol) .

Where can I access my subscription invoices?

All invoices are available for download in the settings under 'Subscription'. If you also provide an e-mail address for the invoice address, MOCO will automatically send the invoice to this e-mail address as well.

Integrations & Processing

Synchronization | Phone System / Softphone | Export for Newsletters, Mail Merges, etc.

Synchronization

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Provided by MOCO: Retrieval via CardDAV

CardDAV allows for the retrieval of business contact data for companies, personnel, and contact persons from MOCO. The data is centrally managed in MOCO and displayed synchronized on the devices where the contacts have been added. This works, for example, for:

iOS (iPhone, iPad)
Mac OS
Android
Linux
Windows (Outlook, Thunderbird)

Here's how
1. Activate CardDAV in the settings.
2. Add MOCO account to the address book.
3. Use the CardDAV password from the personal profile as the password.

All information about the CardDAV integration

Option for 2-way Sync

For a 2-way synchronization, the integration of sync.blue (phonebridge GmbH) can be used. With this, contacts can be synchronized in compliance with GDPR. E.g., between MOCO + Microsoft Office 365, Hubspot, and others.

Phone System / Softphone

Connect a phone system
The business contacts (contacts, companies, employees) from MOCO can also be used with a phone system.
» FRITZ!Box
» 3CX VoIP
» CLINQ

Export for Newsletters, Mail Merges, etc.

Whether for sending Christmas cards, a newsletter, or an invitation to a summer party – companies and contacts can be filtered and exported as an Excel file along with contact details, custom fields, and labels for such purposes.

Export Companies
Customers, suppliers, and other companies can be exported from the respective menu item at the top right.

Export Contacts:
Contacts can also be exported from the top right (1).

This can be preceded by filtering by labels (2).
If a customer is assigned to the contact, the customer's address+name is exported (as long as no different address is entered for the contact).

I need the address in multiple lines
Even if the addresses were entered in a single field, it works well with further processing such as a classic Word mail merge. To do this, select "Wrap text" for the "Address" column in Excel.